Technical Support

Emerson provides a fast and efficient Technical Support Service. The Technical Support Team is at the customer's disposal, according to service regulations, for all customers having purchased at least one Editor licence and having registered as Movicon users.

When returing the filled in Registration form or registering the product on-line, Emerson will assure the customer with the technical support service and the product warranty according to the user licence agreement and the standard procedures.

All technical support information must be obtained from the dealer where this product was purchased. For any further information on this product or the technical support service, please contact Emerson, the product developers, by calling the phone numbers provided on the registration form or in the telephone assistance contract, or in the "Readme.txt" file. Always quote the product's serial number when making enquiries.

Web Support Center

Registered users can access the Technical Support Web Service. Please visit our website at www.movicon.com and check out the Support and Services offered by Emerson. While you are there, take a look at the BugBase, Knowledge base, Examples, FAQs, the last Build available, support centres and the Solution Providers. You can also fill in a form to let us know of any suggestions you may have.

Support via E-mail

Registered users can use the web support center also by contacting the Technical Support Service technicians by email. This service is reserved for registered users and can be used to open Technical Support cases according to the modalities described in the support section on the Emerson website.

To open a new support case, you will need to fill in the following form:

Discrete Automation Web Case | Emerson GB

As an alternative, if you are registered on the Customer Center, you can contact us by using the page dedicated to this purpose:

Fill in the following fields carefully:

Category: "Product Support"

Product: "Movicon-Controls & Software"

Description: "The case Description"

An email will be generated in response with a case number that can be used to track its progress along with the possbility to send any attachments that might provide further information or accelerate our services on your behalf.

For queries or information on products, please go to sales.movicon@emerson.com.

Phone Support

Access to the Hot Line Support service by telephone is reserved for customers who have subscribed to a Support Contract which is subject to the procedures defined by the company. Please check the http:://www.movicon.com website carefully on how to access to Hot Line support.

If you wish to subscribe to a Support Contract and reap the benefits, please contact the Emerson Sales Office or your local dealer.

Note: For more efficient technical support, we suggest you use the "Support Inquiry" form available in the support section at www.movicon.com.

In order to make the most out of the customer service, the use of this form allows you give a more detailed description of the problem you are experencing in order to find a quick solution.